Designed by experts to improve patient experience, outcomes, and management of care with a personalized virtual companion.
Our digital companion proactively keeps patients and providers connected between visits to ensure patients receive the right care at the right time. As an extension of the care team, automated chats provide clinically based conversations on any device.
Help patients manage their care and monitor conditions and improve clinical outcomes by delivering condition-specific guidance, support, and education.
Digital conversations keep patients connected with your health system, identifying issues earlier and escalating to resources and care teams when needed. Frequent check-ins, appointment and medication reminders, and educational content drive patient engagement and care plan adherence.
Automated outreach, monitoring, and support reduces the admin burden on care teams and expands care team capacity, while also providing insights on patient-generated health data. Programs activate care team involvement when escalation is required.
A seamless, white labeled experience for patients with profile-driven and clinically based conversations that can be accessed on any smartphone, laptop, or tablet - no login or download necessary.
Integrations for EHR, scheduling, call centers, and more empower care teams to operate within current care management processes and clinical workflows.
Help patients stay connected to their health network and care team and better navigate their conditions following a visit to the emergency department. This program provides the support, tools, and guidance patients need to effectively adhere to their treatment plan and manage their symptoms.
Designed to support patients with chronic conditions between in-person visits this program supplies educational content through sophisticated intelligent, digital conversations. By proactively monitoring patient-generated health data the program identifies potential issues and flags necessary interventions while patients stay engaged updated and connected, encouraging adherence to treatment plans and preventing leakage.
Identify and target patients with potential health risks without placing an additional burden on care teams. By automating outreach to patients with gaps in care, such as vaccinations, cancer screening or annual physicals, our program empowers providers to streamline operations while improving patient outcomes.
say virtual companions helped them manage their medical condition
in premature treatment termination
closed a gap in care ACP Gaps in Care program
in no-show and cancellation rates ACP Colonoscopy program
With provider shortages and the high cost of clinical staff, our automated care programs are really making a big impact. We’re using our clinical staff at the top of their license. We don’t have nurses making outbound phone calls to check on a patient post discharge; that nurse is primarily focused on where that intervention needs to help, and we’re doing that in a timelier way than we could do otherwise.
Our clinicians have liked developing the automated care program and the thought that they could reduce some of the return visits to the emergency room and misunderstandings that can occur in a post-op, and ensure that families, parents, guardians know how to care for their child after they leave the hospital.
Amwell Post-Discharge Program provides a personalized, chat-based virtual companion designed to help members feel more confident in understanding and managing their health after being discharged from a hospital.
Amwell Automated Care Programs empower providers and care teams to support their patients in better managing and monitoring their conditions throughout their care journey.
Explore Amwell solutions that can help you address social determinants of health (SDOH) through enhanced access, whole-person care, and affordability options.
We support organizations in securing funding for investments into virtual care and digital health solutions that enable hybrid care to communities in need.
